Index
 

Items:, Value:

Policy
Policy

INTRODUCTION



All products supplied are covered by a standard parts and labour warranty and are subject to their terms and conditions during the warranty period. Please check with the relavant manufacturer for these.



IN THE EVENT OF A FAULT



Items with a manufacturers warranty can be taken to a local service centre for repair. In any event an item is to be returned to us for a warranty claim, customers are to send the item back and retain the postage receipt.

Items will be checked, repaired and sent back to you at our cost. We will also cover any reasonable postage charge you originally paid to return the item to us on the basis the item is faulty if you retain the postage receipt.



ITEMS RETURNED THAT ARE NOT FAULTY



All products that are found to be working to the manufacturers specifications will be subject to re-delivery charges. In addition Entertainment Xclusive will charge a £15.00 flat rate administration fee for inspection and processing information.

One in three items sent back are not faulty. It is imperative you follow the manufacturers strict guidance before returning it.

All products that are found to be working to the manufacturers' specifications will be returned to you subject to a delivery charge. In addition Entertainment Xclusive will charge a £15.00 flat rate administration fee for inspection and processing information



WHAT IS NOT COVERED



The following are not covered by an warranty: - accidental damage, neglect, misuse, poor signal, maintenance tuning of channels, damage caused by exposure to an improper environment, including, without limitation, excessive temperature or humidity, unusual physical or electrical stress, failure or fluctuation of electrical power, lightning, static electricity or fire, damage caused by service or modification or alteration of hardware by anyone other than us, data loss or recovery, any modifications to hardware required by any legislation coming into force after the date of purchase, or any item where the serial number has been removed or tampered with. Consumable products carry a 3-month warranty.

...
...