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Policy
Policy

HOW TO CANCEL



In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt. Please be aware that business to business transactions are not covered under the Distance Selling Regulations 2000. Please state your name, address, username, item number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.



OWNERSHIP



If you exercise your right to cancel such goods under the cooling off period, the ownership of the goods will revert to the supplier, exceptions to the right includes sealed software, discs and tapes which have been opened. These will remain the property of the consumer and will not be credited. Please also note, cables bought as accessories will only be accepted back if they are still in the original box and packaging which is still sealed.



TAKE REASONABLE CARE



The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.



CONDITION OF ITEM



If you return the goods, you are under a duty to ensure they are returned in a re-sellable condition with the same packaging they were delivered in. Any free or promotional gifts received with the product must also be returned.

We advise our customers that all accessories should be unopened; including cabinets, glass stands, remote controls, speaker wires, batteries, cables, any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer.

Goods that have not been cancelled within 7 working days under the cooling off period will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges.



RETURNING A PRODUCT



If under the 7 working days "cooling off period" you wish to have the goods returned, we can offer collection for the return of the goods at cost to you; alternatively you can arrange your own method of returning the goods to us. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit. Please note, the minimum direct costs for a collection return will be £35.00 upwards dependant on the product.



Epos Systems/Cash Registers / Products



Consumers are under a duty to take reasonable care of the goods. We consider that by using the product the consumer has not taken reasonable care and we cannot accept the goods back. All visual products have internal usage timers which may be checked by engineers to confirm non-usage by customers prior to any refunds.



SELF ASSEMBLEY PRODUCTS



(AV furniture including wall brackets) consumers are under a duty to take reasonable care of the goods. We consider that by opening the packaging or by assembling the product that the consumer has not taken reasonable care and we cannot accept the goods back.



REFUNDS



Consumer Protection (Distance Selling) Regulations 2000',

Refunds are offered if we are notified within 7 days from receipt of item. Goods must be returned within 28 days of notification and in the same condition in which it was sold. Any additional postal, shipping or courier costs will be at the buyer's expense.

Refunds within 7 days you can change your mind within 7 days (known as a cooling off period), for any reason (including changing your mind)


Orders placed incorrectly / or Not Required may be returned by the purchaser within 28 days from the point of sale, a administrative charge shall be levied (currently £15.00) this charge is for administrative purposes and all goods must be returned in a re saleable condition for re sale and are subject to a re-stocking fee as follows.

product returned within 7 days - 0%
product returned within 7 - 28 days - 15%
product returned after 28 days - 25%

Refunds within 28 days
Refunds are subject to, where applicable ( Item Not Been Used )
1- All delivery charges,
2- Paypal/Credit Card Charges,
3- £15 administration charge.
4- Re-stocking fee as follows. 15%

All refunds will be processed within a maximum of 30-days via the original payment method. Cash payments will be refunded via check.
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